Free & Flat Rate Shipping Exclusions
- Free Economy Shipping applies to eligible products orders over $50 after discounts and coupons are applied.
- Sales Tax and Shipping Charges do not apply towards Order Total.
- Free Shipping Promotion applies only to orders shipped to single address in the Contiguous Continental USA ( Lower 48) . PO Boxes and APO/FPO are excluded.
- Truck Freight, Hazardous or oversized/overweight products are subject to actual shipping rates and do not qualify for Free /Flat Rate Shipping
How soon will my order be shipped?
We always make every effort to ship product the same day that it is ordered. Each order will be sent to the warehouse where it will be shipping from. Orders that arrive at the shipping warehouse past the cutoff time will typically ship the next business day. A more detailed explanation is provided below.
Domestic Orders received before 2:30pm EST
What are the shipping options for my order?
- Economy Shipping(2-7 business days)
Orders placed via this shipping option are not guaranteed to be delivered within a certain time frame. However, a guideline is provided for your convenience.
(Standard ground is always your lowest priced option.)
- Standard Ground (1-5 business days)
- 2-Day Shipping
- 1-Day Shipping
Note:Certain products weighing 70 pounds or more and Oversized Items, cannot be shipped via any air service. These are identified as Can’t Ship Air and can only be shipped via Standard Ground.
Shipments are delivered Monday through Friday.
If you have multiple items on your order, each item will be calculated separately depending on the warehouse location for where your item ships.
Delivery Times may vary, as orders may ship from more than one location.
Delivery times quoted are to metropolitan areas, and shipments to remote locations may take longer.
Shipping descriptions like “Next Day/Overnight Shipping”, “2-Day”, etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska and Hawaii may take longer.
*Orders to APO/FPO and PO Boxes must ship US Postal Service.
Orders to Puerto Rico and the Virgin Islands must ship via US Postal Service as well.
At our discretion, orders weighing less than 13 ounces or totaling less than $10 may be sent via USPS First Class mail
Do you accept international orders?
Lenrom.com uses Yakit to ship worldwide.
Because of this, we're able to offer incredibly competitive shipping rates.
- International shipping rates are calculated at checkout automatically.
- Complete shipment tracking is available for all international orders.
- All duty and taxes are paid in full at checkout.
- If you've selected Yakit as your shipping carrier,the order total is guaranteed and you will not be charged any additional fees at delivery.
- All packages are insured up to $2000 per shipment.
International Shipping Services are offered by Yakit:
- Yakit Standard - 6 to 12 business days
- Yakit Express - 2 to 5 business days
For a list of countries we ship to and the shipping services offered, click here.
For more details about Yakit,please visit www.yakit.com.
Must I sign for my delivery?
Orders over $200.00 may require Signature upon delivery and will not be left at your doorstep or alternate address. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and Lenrom.com must be notified immediately. You must save all shipping and merchandise packaging.
Every shipment is insured in the unlikely event that damage occurs during transit. While cases are extremely rare, it does happen once in a while. We request that you inspect your item(s) WITHIN 48 HOURS UPON RECEIPT. . If you determine that contents are damaged, DO NOT DISCARD any packing material Please call us at 1-800-357-6242 so that we can assist with the return/exchange process.
If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation.You must save all shipping and merchandise packaging.
*Availability information is approximate and may be based on information provided to us by various manufacturers and suppliers.
Inaccurate Shipping Address
Before placing your order please ensure that all details provided are accurate and valid to prevent possible delays in processing/shipping your order .
If an error is discovered after order has been placed, please contact us immediately to correct the error before order is shipped.
Fedex/UPS have steep address correction fees which will be assessed if they have an incorrect/incomplete address ( missing Suite/Apartment Number/Incorrect zipcode , etc). when attempting to deliver a package.